FAQ

There are a few good reasons your account can be blocked. If you’ve failed to log in too many times, your login could be shut down for security purposes. The good news is that there’s no need to worry! You can request a password reset, and if you still have trouble, then contact our dedicated customer support.

Do you want to open your account again? No problem! All you need to do is contact our dedicated customer support team to get the ball rolling and open your account. However, please note that if you’ve requested self-exclusion, then we can only open your account after the end of the self-exclusion period.

Don’t panic if you’ve forgotten your password. We provide easy fixes! You can click the “Forgot password” button on the sign-up page and follow the prompts. If you’re still having trouble logging in or creating a new password, contact our support team using our support email, and they’ll fix it.

While we understand many think more is better, however, this isn’t the case here. CasinoJoy only allows one account per user and IP address to ensure you have the best gaming experience. Any user found with multiple accounts will have their accounts shut down to ensure it remains fair to the rest of our players.

To complete your verification, send the required documents to our Customer Support team at the [email protected] email. We require documents like copies of your passport or driver’s license and a copy of your credit or debit card, both sides. See the terms and conditions for the complete list of required documents.

Usually, our specialists take up to 24 hours to clear your verification if they’ve received all the required documentation and nothing’s out of place. However, please note that missing documentation or busy periods with many verification applications received can slightly delay your verification.

Of course, CasinoJoy always welcomes new players who register on our platform with a welcome bonus. The entire welcome package is explained on a separate page, so ensure you read through all the bonus terms and conditions. We want you to be prepared when claiming the welcome offer after registering.

Yes, you can, and the best news is that you don’t have to do anything to sign up! All CasinoJoy players are automatically enrolled into our multi-tier loyalty system when they start playing games. Playing your favourite games will have you accumulate points automatically to progress on the VIP tiers.

Of course, you can. CasinoJoy always aims to provide as many fun bonuses and promotions as possible, including our lucrative welcome bonus. We also offer a variety of other promotions, including free spins bonuses, for many different reasons. Keep an eye on our promotions page not to miss out!

No worries, the first thing you do when your bonus funds are missing is to look at your account settings and bonus. If you still can’t find any information regarding the bonus there, please get in touch with our Customer Support team via email or live chat so they can look into it immediately.

To withdraw any bonus funds, it’s imperative you first complete the wagering requirements of the promotion stated in the specific bonus terms and conditions. You must fulfil these requirements before making a withdrawal request, as incomplete wagering requirements can mean your bonus becomes void.

Each CasinoJoy bonus and promotion have different wagering requirements, so it’s important you always read the bonus terms and conditions. Depending on the bonus, CasinoJoy players will find specific wagering requirements for that bonus they need to complete before they can withdraw bonus funds.

CasinoJoy aims to make it as easy as possible for players to keep track of their progress when using a bonus. To see how much more you need to wager to meet the bonus requirements, you can open your profile to see a progress bar that indicates how much more you need to wager to satisfy the wager conditions.

Yes, each and every CasinoJoy bonus and promotion has a bonus expiry period you need to keep in mind when claiming the bonus. We always outline the expiry period in the specific CasinoJoy bonus terms and conditions, so ensure you read any promotions’ full bonus terms and conditions before claiming it.

All CasinoJoy bonuses can only be claimed once by every player and IP address. As such, if you opt out of a bonus and cancel it, the bonus is considered settled. It can’t be claimed a second time, so ensure you’re sure before cancelling the bonus, as you won’t be able to reactivate that same bonus.

To deposit and start playing, you must create a CasinoJoy account. Once your account is created, real money play is possible, and you can deposit using various methods, from cards and e-wallets to online banking. Methods vary based on your country, so check out your deposit tab or our banking page.

No, CasinoJoy ensures that there are absolutely no fees for our players when depositing. No matter your chosen payment method, it’s 100% free of charge whenever you deposit at CasinoJoy. So feel free to choose your preferred method when depositing and start playing your favourite games for real today.

When depositing, your money will be instantly credited to your CasinoJoy account in the majority of cases. If there’s a delay, wait a few minutes and try to log out and back in again. In the unlikely case you still don’t see your funds, contact Customer Support, who’ll immediately trace your deposit.

Usually, if a deposit is declined, it’s due to incorrectly entered payment details. Ensure your details are entered correctly before approving the payment. The payment processor might also be experiencing some difficulties. If the problem persists, contact Customer Support for help in depositing.

Your account must be verified to ensure a speedy withdrawal, which takes around 24 hours. Withdrawal requests are processed within 24 to 48 hours, and it can take up to five banking days to payout. Our Banking section features specific timetables to ensure you have all the necessary information.

If the withdrawal is still processing, you can access the cashier to reference it. However, withdrawals can take up to five days. So first, allow this time to pass. Contact Customer Support if five or more days have passed without your money arriving, and we’ll trace it to the best of our ability.

Yes.

As the safety and security of our players are CasinoJoy’s top priority, we use 256-bit Secure Sockets Layer (SSL) encryption to protect all data. All player data is transferred anonymously and remains secure in our exclusive care away from unauthorised third parties after you sign up at CasinoJoy.

CasinoJoy provides access to the most popular games from top providers providing the best RTP (return to player) theoretical return percentages. While the RTP of each game is different, we list all our games in compliance with our license and guarantee unbiased results using RNG and fair payouts.

We want to ensure you always have access to all your data and gaming activities while using our platform, so we make it easy with a dedicated game history page. You can access the Game History section in your account to see your deposits, withdrawals and game activity for up to three months.

CasinoJoy takes responsible gambling seriously, and you can access our Responsible Gaming page to learn more about it and how to spot it developing. You can also find out who to reach out to for help with a gambling problem. We also offer self-exclusion if you feel you need a break from gambling.

CasinoJoy offers personal cool-off periods and self-exclusion for all players. If you feel you need a break from playing and want to freeze your account, contact Customer Support via email or live chat to talk over the options available to you and what would be the best course of action in your case.

CasinoJoy always respects the wishes of our players and aims to help you in whatever way you need. If you wish to close your account entirely, you can contact our dedicated Customer Support to assist you. However, keep in mind that generally, you won’t be able to create a new account on the platform again.

CasinoJoy always aims to offer our services to players across the world. We cater to players with a dynamic lifestyle and living in different time zones. As such, CasinoJoy online casino is available 24/7, and you can play your favourite games at any time of the day, no matter your home country.

For sure! At CasinoJoy, we offer demo games where you experience the game exactly as it is using real money, except you play it for free. The only difference is the currency you use and that no demo game winnings can be withdrawn, and no bonus wagering requirements can be satisfied with demo games.

We list games from over 70 different game providers, with some of your favourite slots and table games available. With a massive selection of over 8,000 games, the majority you can enjoy are video slots. However, other options like poker, blackjack, roulette, and even live dealer games are available.

CasinoJoy has your back with our platform available on all devices, whether it’s iOS or Android, computer, tablet or mobile! You can play on the go using your mobile and enjoy precisely the same experience you would have on a desktop. We render all our products to be fully accessible on all devices.

CasinoJoy always has a fun and exciting tournament running, which changes with the month or season. Enjoy our around-the-clock tournaments by clicking on the dedicated Tournaments page. Have a go at them and climb the leaderboard of any tournaments that catch your attention at CasinoJoy online casino.

We always aim to make it exciting to play on and use our online casino, and the shop is one way to boost your playing experience. We offer many worthwhile bonuses and perks you can buy or unlock at our shop using the accumulated points you get just from playing. Keep an eye on our shop for the best rewards.